Career Opportunities

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Cornerstone experience preferred
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 8:00-6:00pm, 4 days a week with occasional 8:00am-1:00pm shift on Saturdays

**We were voted best Veterinarian by the Smyrna/Vinings community for 2023!**

Expert veterinary care with a well-equipped hospital including but not limited to:

• Expansive treatment area
• Large dedicated doctor offices
• 5 large exam rooms
• No boarding / No after hours on-call
• Dedicated surgical suite
• Digital Radiography Services (including Dental)
• Ultrasound
• In-House Diagnostic Lab
• On-Site Pharmacy
• Multiparameter Monitoring Systems  

Benefit Opportunities:

• Competitive salary with performance-based incentives.
• Optional relocation package.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Generous paid time off allowance for vacation, sick leave, and holidays.
• Veterinary licensing, state VMA, board certifications and DEA reimbursements
• Employer paid AVMA, PLIT, VIN, and PLUMBS memberships  
• Supportive work environment with a collaborative and experienced veterinary team.
• 401K retirement plan with 100% vested 
• Opportunity to live and work in a vibrant community surrounded by natural beauty and outdoor recreational opportunities.

At Cumberland Animal Clinic we believe in taking care of your own wellbeing! In addition to an employee assistance programs, we offer a Free Calm App membership for yourself and up to 5 family members. We also offer an annual allowance to use towards any mental health initiative that's important to you!  

We also fully support continued education and opportunities for advanced professional development! 

Smyrna, Georgia, a suburb of Atlanta, has a small-town feel with access to downtown in only 15 minutes.  The clinic is located right down the street from Truist Park (home of the Atlanta Braves) and The Battery.  The Battery has lots of great restaurants, bars, places to shop, and hotels. It was named one of the best cities for young adults in Georgia.  Smyrna has long been an integral part of the growth and development of Cobb County and is recognized as one of the most desirable places to live in the entire Metropolitan Atlanta area, the place to be…the place to call home.

If you’d like to learn more about Cumberland Animal Clinic please email your resume to Lynsey Dolce ldolce@petvetcarecenters.com or apply at https://www.petvetcareers.com/.

Position Overview: The veterinary assistant / technician provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.

Essential Functions:

• Provide compassionate care to all patients
• Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
• Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
• Calm and soothe anxious patients
• Assist doctors and technicians with the administration of medications or with patient restraint
• Perform laboratory tests and take radiographs
• Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
• Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
• Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
• Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
• Educate clients about insurance, wellness, and medicinal plans
• Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
• Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
• Adhere to the hospital's safety and wellness regulations
• Understand and carry out oral and written directions
• Maintain accurate medical records
• Show up for work regularly; full-time presence at work is essential for every shift
• Promote hospital products and services and support the organization
• Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
• Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)

Schedule: 4 days per week and rotating Saturdays

Competencies:

• Care and Compassion – displays a desire to build rapport, provide personal assistance, and emotional support
• Animal Restraint and Safety – uses sound judgment when handling patients and always takes appropriate precautionary steps when needed
• Communication – uses effective and appropriate methods of interacting with others
• Team Orientation – works cooperatively with the team to address tasks and accomplish goals
• Dependability – demonstrates responsibility in completing all job tasks
• Cleanliness Standards – consistently follows sanitization and sterilization policies and procedures
• Energy and Productivity – completes tasks quickly and thoroughly without prompting
• Time Management – manages time and prioritizes work tasks effectively
• Technical Skills and Learning – keeps up-to-date with new technical skills and knowledge in the field
• Care and Use of Equipment – takes appropriate steps to perform operation checks and maintenance of equipment

Qualifications:

• High school diploma or equivalent
• Experience in a veterinary environment successfully performing all of the duties of this position
• Vet Tech (VTNE) Certification preferred
• Experience with surgery, radiology, dental prophylaxis, and client education preferred
• May consider an equivalent combination of education, certification, training, and/or experience

Position Requirements:

• Maintains current knowledge in the field of expertise and actively seeks opportunities for continuing education and skill improvement.
• Ability to restrain animals, fill prescriptions, and monitor sedation procedures
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
• Requires knowledge of hospital procedures, policies, and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion. May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Cumberland Animal Clinic in Smyrna, Georgia is eagerly seeking Veterinary Medical Director to join our team!

**We were voted best Veterinarian by the Smyrna/Vinings community for 2023!**

As the Veterinary Medical Director at Cumberland Animal Clinic, you will play a vital role in leading our veterinary team and ensuring the delivery of top-notch medical care to our patients. You will oversee all medical aspects of our practice, providing leadership, guidance, and expertise to our dedicated team of veterinary professionals.

The Medical Director (MD) is responsible for providing strong leadership for the hospital in coordination with the hospital manager. The MD will be managing and mentoring associate veterinarians and assuring regulatory compliance relating to the practice of veterinary medicine. The MD is also responsible for maintaining an environment of teamwork in which the highest quality veterinary medicine is delivered. In partnership with the hospital leadership team, the MD holds shared responsibility for the financial health of the hospital, directing staff and the overall management of practice operations. The MD also serves as a staff veterinarian in addition to the administrative and leadership duties of the MD role. Effective MDs demonstrate strong work and professional ethics, a positive attitude, and uphold a high standard of patient care. They are part of the foundation upon which successful veterinary practices are built and directly impact and influence hospital culture and morale. 

Expert veterinary care with a well-equipped hospital including but not limited to:

• Expansive treatment area
• Large dedicated doctor offices
• 5 large exam rooms
• No boarding / No after hours on-call
• Dedicated surgical suite
• Digital Radiography Services (including Dental)
• Ultrasound
• In-House Diagnostic Lab
• On-Site Pharmacy
• Multiparameter Monitoring Systems  

Benefit Opportunities:

• Competitive salary with performance-based incentives.
• Optional relocation package.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Generous paid time off allowance for vacation, sick leave, and holidays.
• Continuing education allowance and opportunities for advanced professional development.
• Veterinary licensing, state VMA, board certifications and DEA reimbursements
• Employer paid AVMA, PLIT, VIN, and PLUMBS memberships  
• Supportive work environment with a collaborative and experienced veterinary team.
• 401K retirement plan with 100% vested 
• Opportunity to live and work in a vibrant community surrounded by natural beauty and outdoor recreational opportunities.
• Emotional wellbeing and employee assistance programs 
• Free Calm App membership 

At Cumberland, we take the health and well-being of our employees seriously, offering flexible working conditions and encouraging a well-rounded work/life balance. 

Smyrna, Georgia, a suburb of Atlanta, has a small-town feel with access to downtown in only 15 minutes.  The clinic is located right down the street from Truist Park (home of the Atlanta Braves) and The Battery.  The Battery has lots of great restaurants, bars, places to shop, and hotels. It was named one of the best cities for young adults in Georgia.  Smyrna has long been an integral part of the growth and development of Cobb County and is recognized as one of the most desirable places to live in the entire Metropolitan Atlanta area, the place to be…the place to call home.

If this is the leadership role for you, please email your resume to Lynsey Dolce ldolce@petvetcarecenters.com or apply at https://www.petvetcareers.com/.